- 3-Day Training Course
Systematic Problem Solving
| Date | Venue | Fees | Enroll |
|---|---|---|---|
14 May - 16 May 2024 |
London - UK |
$4,500 |
|
16 Jul - 18 Jul 2024 |
Dubai - UAE |
$2,900 |
|
17 Sep - 19 Sep 2024 |
Istanbul - Turkey |
$3,500 |
|
22 Oct - 24 Oct 2024 |
London - UK |
$4,500 |
Course Overview
Problem Solving and Decision Making (PSDM) presents a structure, process and the tools to help solve problems and make decisions. This course is about proactively attacking problems and making timely decisions. Most decisions are reached without requiring any complex decision-making process; Some problems are more complex, like deciding how to prioritize our work, or understanding why a process failed and deciding what to do about it; these require a rational approach to problem solving. Often, things get even more complicated, or our decisions could have an important impact on our lives, careers or the lives of those around us; that is where we must have the ability to think critically and make sure there is no flaw in our logic. At other times the problem is so unusual that it defies rational and critical thinking; these are the times where creative problem solving becomes an invaluable tool. The course is designed to help you solve work problems and make decisions to bring value to your company and your customers. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life. We are continuously confronted with problems that require us to take decisions.Course Objectives
By the end of the course, participants will be able to:- Build and expand decision making, critical thinking and creative problem-solving skills
- Apply logical and creative approaches to solving problems and making decisions
- Use traditional and creative tools for identifying causes and generating solutions
- Employ creativity and lateral thinking as business tools
- Analyse and solve actual problems facing them at work
- Demonstrate and build credibility with upper management
- Develop strategic approaches to problem solving and decision making
Course Methodology
- Interactive Lectures
- Exercises
- Illustrative Videos
- Activities
- Presentation
- Discussion
- Workshop
- Question and Answer
- Templates
- Post Evaluation Assignment.
Who Should Attend
- Managers, supervisors and administrators who will benefit from better problem solving and decision-making skills, and business professionals who want to take their critical thinking to the next level by using both their experience and intuition to make the right moves and decisions.
Course Contents
Day 1:
Problem solving and decision making
- Definition of ‘problem’
- Definition of ‘problem solving’
- Definition of ‘decision making’
- The helicopter view
- The link between causes and symptoms
- Problem deviation
The rational approach to problem solving (Kepner & Tregoe)
- Defining the problem
- Techniques for recognizing problems
- Six important questions to clear out
- Kepner & Tregoe
Day 2:
Problem analysis supplementary tools
- Root cause analysis
- The five-why process
- The cause and effect diagram
- The fishbone diagram.
- Pareto analysis
Decision making supplementary tools
- Why-Why and how-how analysis
- The how-how method
- Choice making
- The decision-making matrix
- Definition of ‘consensus’
Day 3:
Creativity and problem solving
- Mental structures of college students
- Stages in problem solving and decision making
- Understanding the two hemispheres of the brain
- Critical thinking
- Lateral thinking
- Mental blocks to creative thinking
- Brainstorming
- The six thinking hats
