Course Overview
No matter who you are, Prince or Pauper, communicating effectively with others is a hugely important skill. Those who can converse, explain, listen, and dialogue effectively has better relationships (personal and professional), are more effective in their work, and lead happier, more fulfilled lives. As the old saying goes, “you only get one chance to make a first impression”, and that is why it is critically important that we can communicate clearly, effectively and compellingly from the very first moments of a business conversation. Communication is about so much more than merely speaking; the ability to listen actively and empathetically and ask meaningful, insightful questions and then respond correctly is hugely important, as is the way we use our bodies and voices. People who can master these tasks rank amongst the world’s best communicators and enjoy more significant successes in their careers than those who cannot.
This highly interactive training course will help you understand, learn and practice some of the essential skills of modern-day life – communication. We use various proven techniques, tips and tricks to ensure that you have all the skills and tools you need to ace your professional communications. On this training course, the delegates will learn skills and techniques that will enhance your career performance and your personal life.
This training course will highlight the following:
- The importance of rapport and how to build it
- The power of questioning & active listening and practicing these skills
- Learn to speak, when to speak and when to stay silent
- Non-verbally communication and how to interpret body language
- Get an insight into a customer’s personality type and learn how to flex your communication accordingly
Course Objectives
This training course aims to enable participants to achieve the following objectives:
- Learn and Practice Techniques to communicate persuasively
- Give the skills to project confidence to handle challenging situations
- Learn how to create rapport and build trust
- Give you the flexibility to adapt to new situations
- Give you an insight into your thinking and the minds of others
- Understand that asking questions and listening actively are crucial skills and learning (and practice) how to do it
Course Methodology
The Effective Communication Skills training course will combine presentations with interactive practical exercises, supported by video materials, role-play, and case studies.
The delegates will be encouraged to participate actively in relating the principles of communication to the particular needs of their workplace.
Course Benefits
Communicating well and compellingly is a critical skill in modern business. Those who can communicate clearly and compellingly to various audiences see their careers progress and enhanced. These skills are also essential in our private, home lives.
The participants will:
- Understand the Power of Active Listening
- Unleash the power of High-Gain Questions
- Understand that human communication is about much, much more than just what is said
- Understand the barriers to effective communication and how to overcome them
- Learn how to flex their communications to match the personality types of the listener for maximum effectiveness
- Learn the skills of building and maintaining rapport
- Learn the skills of being assertive
Who Should Attend
This training course would be of great use to almost anyone as the skills covered are just as valuable in daily/family life as in the business setting.
It is suitable for a wide range of professionals but will greatly benefit:
- Sales Representatives
- Sales Managers
- Customer Service Agents
- Key Account Managers
- Business Development Professionals
- Brand Managers
Course Contents
DAY ONE:
RAPPORT AND HUMAN RELATIONSHIPS
- Rapport: What it is and how to build it?
- Communication Styles
- Identifying Communications Styles
- Customer Personality Types and how to communicate with each one
- Barriers to Communication
DAY TWO:
ACTIVE LISTENING AND FORENSIC QUESTIONING
- Active Listening
- Barriers to Listening
- Overcoming the traps, we set ourselves: Why listening is hard?
- Questioning Skills
- Using High-Gain Questions Effectively
DAY THREE:
GETTING THE MESSAGE ACROSS
- Seek First to Understand
- Behavioral Economics: How do people use their brains, and what it means for communications?
- Interpreting Non-Verbal Communications
- Use of Voice
- Body Language
- Haptics
- Reading the Room and getting audience feedback
- Checking for understanding and earning the right to continue
DAY FOUR:
THE SCIENCE OF PERSUASION
- How to be compelling?
- The Science of Persuasion
- How to become persuasive?
- “Saying No with a smile”: How to be assertive?
- Transactional Analysis: How to handle difficult people?
DAY FIVE:
COMMUNICATING WHEN NOT FACE-TO-FACE
- Communicating Online
- Finding Your Online Voice
- E-Mail Communications: Dos and Don’ts
- Telephone Skills
- Business Letter Writing skills
- Closing your communications with calls to action
