Administration & General Services skills

Course Overview

Thanks to the advent of communication technology, the administration skills have become diversified, the ability to multitask and juggle several different instructions at once have become essential. Other qualities needed for administration include excellent communication skills, a polished appearance, and good interpersonal instincts. Effective self-management will enable individuals to develop the needed disciplines that help bridge the gaps between goals and accomplishment. High achievers are people who have learned to effectively manage themselves, tapping on all resources available to motivate themselves toward the fulfilment of their fullest potentials. This course tackles all these behavioral skills while focusing on areas related to the use of technology to get things done effectively and successfully.

Course Objectives

By the end of this program, the participants will be able to deal with:

 

• Use technology to get more done and to stay connected with the office and their boss
• Plan and organize work flow effectively by filing, documenting, sorting, indexing, and retrieving corporate documents in the most appropriate manner
• Create quality standards for a motivating and productive office environment
• Demonstrate a better command of the English language including the meaning and spelling of words, grammar, and the rules of writing
• Identify and improve the competencies they require to keep generating added value services
• Creating real value by testing ideas
• Change Management.
• Apply suitable interpersonal techniques to improve communication
• Drive for Results (Results Orientation)
• Proactive problem solving

Course Methodology

• Interactive online Lectures (series of Six – 3 hours each) with additional day (3 hours) to discuss the assignment if needed.
• Exercises
• Presentation
• Discussion
• Question and Answer
• Post Evaluation Assignment.

Who Should Attend

This course is designed for people who need office administration in their daily practice or have work experience in the secretarial or office administration fields. It will also benefit those interested in qualifying for entry level supervisory or managerial office positions, as well as those currently in related positions and seeking to improve their professional knowledge and skills in order to succeed in today's high technology offices.